# Trouble trying to activate community license
**URL:** https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330
**Category:** ElastiFlow Community
**Created:** [September 3, 2025, 7:54pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330 "2025-09-03T19:54:27Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@ssigle](https://forum.elastiflow.com/u/ssigle)
#### Post date: [September 3, 2025, 7:54pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/1 "2025-09-03T19:54:27Z")
Hello, I am trying to reup our ElastiFlow community license, however when I enter the new license the info the error in the log shows…
2025-08-12T13:12:56.244Z info flowcoll.license[default] envconf/logger.go:49 EF\_ACCOUNT\_ID=\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
2025-08-12T13:12:56.245Z info flowcoll.license[default] envconf/logger.go:49 EF\_FLOW\_LICENSE\_KEY=\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
2025-08-12T13:12:56.245Z info flowcoll.license[default] envconf/logger.go:49 EF\_FLOW\_LICENSED\_CORES=0
2025-08-12T13:12:56.245Z info flowcoll.license[default] envconf/logger.go:49 EF\_FLOW\_LICENSED\_UNITS=1
2025-08-12T13:12:56.245Z info flowcoll.license[default] envconf/logger.go:49 EF\_LICENSE\_ACCEPTED=true
2025-08-12T13:12:56.246Z fatal flowcoll flowcoll/main.go:58 exiting because of a license error {“code”: “license/error”, “reason”: “license key contains invalid Claims”}
main.main
```
/tmp/collectors/cmd/flowcoll/main.go:58
```
runtime.main
```
/usr/local/go/src/runtime/proc.go:250
```
My license portion of the flowcoil.yml looks like…
EF\_ACCOUNT\_ID: “\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*”
#EF\_FLOW\_LICENSED\_CORES: 0
#EF\_FLOW\_LICENSED\_UNITS: 2
EF\_FLOW\_LICENSE\_KEY: “\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*”
EF\_LICENSE\_ACCEPTED: “true”
flowcoil.service shows
Flowcoil service shows
flowcoll.service - ElastiFlow Unified Collector
```
Loaded: loaded (/etc/systemd/system/flowcoll.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/flowcoll.service.d
└─flowcoll.conf
Active: **failed** (Result: exit-code) since Tue 2025-08-19 13:56:10 UTC; 5s ago
Docs: [https://docs.elastiflow.com](https://docs.elastiflow.com "https://docs.elastiflow.com")
Process: 151949 ExecStart=/usr/share/elastiflow/bin/flowcoll --config /etc/elastiflow/flowcoll.yml **(code=exited, status=1/FAILURE)**
```
Main PID: 151949 (code=exited, status=1/FAILURE)
I thought it might have been a version thing, so I went ahead and updated to the latest version and I am still getting the same issue.
Thanks for whatever help or hints you may be able to provide!
---
### Author:  [@daniel.harada](https://forum.elastiflow.com/u/daniel.harada)
#### Post date: [September 3, 2025, 8:07pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/2 "2025-09-03T20:07:34Z")
If you want to direct message me your account id and license key I can test locally.
Regards,
Dexter
---
### Author:  [@ssigle](https://forum.elastiflow.com/u/ssigle)
#### Post date: [September 3, 2025, 8:17pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/3 "2025-09-03T20:17:07Z")
I don’t think I send DMs at the moment? I just joined today. Hate to sound like a newb, but I don’t see on your profile where I can DM you.
---
### Author:  [@daniel.harada](https://forum.elastiflow.com/u/daniel.harada)
#### Post date: [September 3, 2025, 8:21pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/4 "2025-09-03T20:21:58Z")
You should be able to click my profile name and click ‘Message’ ?
---
### Author:  [@ssigle](https://forum.elastiflow.com/u/ssigle)
#### Post date: [September 3, 2025, 8:23pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/5 "2025-09-03T20:23:28Z")
Yea, I dont have that option.
---
### Author:  [@daniel.harada](https://forum.elastiflow.com/u/daniel.harada)
#### Post date: [September 15, 2025, 4:59pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/6 "2025-09-15T16:59:21Z")
Just a note for the community … after checking the output from:
`journalctl -n 200 -u flowcoll.service`
… we noticed a GLIBC error related to the operating system. The Ubuntu 20.04.6 LTS release is not supported. It is end-of-life and you can’t upgrade GLIBC without upgrading the operating system. Upgrading the OS resolved the issue.
---
### Author:  [@system](https://forum.elastiflow.com/u/system)
#### Post date: [October 15, 2025, 4:59pm UTC](https://forum.elastiflow.com/t/trouble-trying-to-activate-community-license/330/7 "2025-10-15T16:59:23Z")
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